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REFUNDS AND RETURNS
Welcome to our Cloud Infotech IT Services, We value your satisfaction and want to ensure you have a seamless experience with our service. This refunds and returns page outlines our policies to assist you in understanding your rights and options regarding refunds and returns. If you have any questions or require further clarification, please don’t hesitate to reach out to our dedicated support team
1. REFUNDS POLICY OVERVIEW 1.1 Eligibility for Refunds: Refunds are available under specific circumstances, and we strive to accommodate your needs whenever possible. However, due to the digital nature of our service, refunds are subject to certain limitations and conditions. 1.2 Valid Grounds for Refunds: Refunds will be considered in the following scenarios: Duplicate service: If you accidentally selected the same service more than once, we will gladly issue a refund for the duplicate service. Major Issues: If you encounter significant issues with a service that prevent you from using it effectively, despite your best efforts and support from the list of service, you may be eligible for a refund. Non-Implementation: In the rare case that you do not provide the serive implemented, you may be entitled to a refund. 1.3 Refund Exclusions: Refunds will not be granted for reasons such as: Change of Mind: We encourage users to make informed decisions before purchasing a product. Refunds requested due to a change of mind after changing the serice will not be considered. Incompatibility: While we strive to ensure compatibility with various systems and platforms, we cannot guarantee that a service will work in every environment. It is the customer responsibility to review compatibility details before purchasing. Abuse of Refund Policy: Repeated refund requests without valid grounds may lead to the suspension of the buyer’s account on our platform.
2. REFUND PROCESS 2.1 Contacting Support: To initiate the refund process, please contact our customer support team within 14 days of the purchase date. You can reach us via email or the support ticket system on our website. Be sure to provide essential details, such as your order number and a clear explanation of the issue. 2.2 Evaluation and Resolution: Our support team will review your request promptly and assess the validity of the refund claim. We may ask for additional information or collaborate with the seller to resolve any issues you’re experiencing. 2.3 Refund Approval and Processing: If your refund request meets our eligibility criteria, and the problem cannot be resolved within a reasonable timeframe, we will approve the refund. Refunds are typically processed within 7 business days using the original payment method, unless otherwise specified. 2.4 Refund Currency: All refunds will be issued in the original currency used for the purchase. Any variations in the refund amount due to exchange rate fluctuations are not the responsibility of our marketplace.
3. RETURNS POLICY 3.1 Non-retrun service: Due to cloud nature we are non-returnable. We encourage you to review cloud policies, specifications, and user reviews thoroughly before making a purchase to ensure it aligns with your needs. 3.2 Not supportalbe serice: In the unlikely event that you receive a service that is not yet release on specific region, please contact our support team within 7 days of receipt. We will work with you to find a suitable resolution, which may include a replacement or, if necessary, a refund. 3.3 Return/Cancel sercie: If a return/cancel is authorized for service, the buyer may be responsible for the cost of return serivce unless otherwise agreed upon with our support team.
4. LICENSE REVOCATION AND RETURNS 4.1 License Agreement: When purchasing a service, you are acquiring a license to use the product within the terms specified by the seller. Revoking or returning a product does not automatically revoke the license agreement. 4.2 Effect of Refunds on Licenses: If a refund is issued for a product, your license to use that specific product will be revoked. You will no longer have the legal right to use, access, or distribute the refunded item.
5. FAIR USAGE AND ABUSE 6.1 Fair Usage: We expect our customers to use our refund and returns policy fairly and responsibly. We reserve the right to deny refund requests if we suspect abuse or a pattern of excessive refund claims. 6.2 Unacceptable Behavior: Abusing the refund policy, such as making false claims, may result in the suspension or termination of your account on our platform
6. POLICY CHANGES 7.1 Updates to the Refunds and Returns Policy: Our marketplace may periodically update this refunds and returns policy to reflect any changes in the way we handle refunds and returns. We recommend reviewing this page regularly to stay informed about any modifications. We hope this comprehensive refunds and returns page clarifies our policies regarding our service. At our marketplace, we strive to prioritize your satisfaction and aim to provide transparent and reasonable resolutions. If you encounter any issues or have further inquiries, please don’t hesitate to contact our dedicated support team for assistance. Happy coding!